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FAQ

Will my PA be working on the weekend? 

Our PAs work standard business hours, Monday through Friday and are not required or expected to work on weekends or after 6 p.m. You will be able to stay in communication with your PA during the times scheduled. If you need a PA after 6pm or on the weekends, you can get one on-demand. We are the first personal assistant platform that allows you to do just that. You’ll be able to use our on-demand option to schedule your PA to meet your needs which will require a minimum of a 2-hour minimum notice prior to booking!

Will my PA be working on holidays? 

OurErrands observes major U.S. holidays. Your personal assistant will be offline and spending quality time with family and friends on these occasions during the year:

  • New Year’s Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas Day

Additionally, your assistant will work a half day on the Wednesday preceding Thanksgiving and on New Year’s Eve. When a holiday falls on a weekend, OurErrands will follow the U.S federal day of observance.

Can my PA make purchases on my behalf? 

Yes! Your PA can place orders, make purchases, and schedule payments. We encourage all clients to pre-pay for the items that may be purchased and picked up for your business. At OurErrands, we are committed to the security of your account!

Can my PA work with my project management tools or other specialized software? 

All of our PAs go through a rigorous training process so that they can best serve you from day one. While we do not offer specific training for specialized software, our PAs are more than happy to assist if you are able to provide instruction. Please note that we are unable to provide support for any software requiring local desktop download.

What is Dedicated Assistance? 

Each of our plans include a dedicated personal assistant (PA). You’ll work with your PA on a one-to-one basis. Your PA will grow to know you, your work, and your preferences—all while learning to anticipate your needs without you having to repeat yourself.

Do you need a PA today? We can meet that need too. Try us on-demand!

Where will my PA be located? 

All of our PAs are located in Atlanta, Georgia. If you live in Atlanta, we offer a PA that can come to you in-person. Do you live outside of Atlanta? No worries! We currently have clients all over the country and can happily support your needs—wherever you are virtually. Please be aware that your PA will be working from their U.S. time zone (EST) when completing your tasks.

I just requested a consultation! What can I expect next? 

First, welcome to OurErrands! We will reach out to you at our earliest convenience and we’re happy that you decided to choose OurErrands for your personal assistant needs. After we’ve determined who would be the best fit for your needs—we’ll send an email connecting the two of you! We aim to introduce you to your PA within three business days if approved for a plan. Until then, you still can use our on-demand option today!

Do my hours roll over? 

As a monthly membership service, our clients subscribe to us for the ability to retain a U.S.-based personal assistant. While each plan offers a different level of service, as a membership subscription our plan hours do not rollover, and your membership fees are not tied to time specifically.

What is the Branded Email feature? 

Branded Email is a little addition that makes a huge difference. This feature allows your dedicated PA to send and receive emails from your domain instead of their ourerrands address. This adds a level of professionalism and gives the appearance that your assistant is in-house when desired. Your tech team or webmaster should be able to assist you in generating a new email for your PA. Depending on your domain carrier a small fee may be required to create a new email address. OurErrands is not responsible for fees incurred with branded email setup.

Can my PA handle scheduling? 

Absolutely. Your PA can coordinate meetings, schedule appointments, and manage your Google Calendar with ease. Simply share and grant your PA access to manage your calendar. It’s that simple!

Our PAs exclusively use and manage Google Calendars. At this time, we cannot guarantee support for Outlook, iCal, or other calendar applications, though we will do our best to accommodate your needs.

Can my PA make outbound phone calls for me? 

They sure can but with some limitations. Your PA is happy to contact vendors, make reservations, and place phone calls for you but they cannot make sales or prospecting calls to solicit customers.

How about in-bound phone calls? 

Yes and no. Every PA will be accessible to you by phone. However, this line is available for your convenience alone. Your PA cannot accept calls from contacts, vendors, or service providers on your behalf.

Can my PA keep my inbox organized? 

They can! Delegating your Gmail inbox to your PA to read, send, and delete messages on your behalf is a great way to stay on top of email and keep your inbox tidy.

PAs work exclusively out of Gmail and cannot guarantee support for Outlook, Mail, or other mail clients, though we will do our best to accommodate your needs.

Can my PA edit and format a presentation for me? 

They sure can. Your PA can use Google Presentations to format and edit personal or business presentations with your provided content, images and detailed instructions.

Can my PA help with my accounting needs? 

Your PA will happily find you an excellent bookkeeper or CPA. However, due to certain legalities and a specific knowledge of the domain, PAs are unable to provide assistance with Quickbooks or other accounting tools.

Can my PA do design work for me? 

Your PA can certainly research and vet qualified freelancers or graphic design agencies. However, as talented as your PA is, they cannot personally provide assistance with design projects.

How about video or audio editing? 

Much like design work, audio and video editing requires domain expertise which your PA will not be able to provide. If you need to find a good editor though, your PA will gladly hunt down the best! We are happy to take pictures for you at an event. Please ensure that your equipment is always provided.

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