Frequently Asked Questions

Questions?

OurErrands services and software is self explanatory, but still you may find you need some help to clarify some questions. We try to cover everything here. Please review below frequently asked questions before contacting support.

General Questions

How long do I have to use the service?


After registering, employees will have up to 6 months to utilize the service. After the initial 6 month term, employees will have an additional 6 months to still have access to our platform to help them adjusted and situated into their new city.

How long does the membership last?

Membership will last for 12 months. After the 12 month term, employees will be charged $9.99 to access the platform.

How do I get my relocation started?

Employees will receive communication from their company’s relocation department to get their username and password. Once your username and password are distributed from your employer, employees are able to have full access to the platform. We will assign employees their own lifestyle manager that will assist them every step of the way. 

Can I exchange out services based on what I need?

To ensure that employees have a successful move, we have 3 packages available. These include the following services: 

BASIC ($1999)

Single 

Location Consultation

Setup Utilities

Mail Setup 

Driver’s License Coordination 

 

PLUS ($2499) 

Single + Spouse 

Location Consultation 

Setup Utilities 

Mail Setup 

Driver’s License Coordination 

+

Bank Account Coordination 

Find Healthcare Professional (Doctor, Dentist, Veterinarian) 

Spousal/Partner Assistance 

 

PREMIUM ($2999) 

Single + Children, Married + Children

Location Consultation

Setup Utilities 

Mail Setup 

Driver’s License Coordination 

Bank Account Coordination 

Find Healthcare Professional (Doctor, Dentist, Veterinarian) 

Spousal/Partner Assistance 

+

Find Childcare/Daycare 

Find the Right Schools 

 

Ala Carte/Specialized Services (Prices May Vary) 

Airport Pickup 

Area City Tour

Find Barber/Beautician 

Find Classes (Art/Music/Language) 

Find Domestic Help 

Find Attorney 

Find Eldercare 

Find Furniture/Personal Shopping 

Find Housing Assistance (Home Buying/Apartment Search/Lease Services)  

Find Movers 

Find a Vehicle 

Find Personal Trainer 

Find Pet Sitter/Grooming 

Find Restaurants/Nightlife 

Find Sport League/Facilities 

Plan Activities/Events 

What is an Initial Interview?

The initial interview is the most important and first step in the relocation process. This step is when we find out more about your employee and can begin the process of finding the perfect match for the Lifestyle Manager and the Vendors that will needed. During this process, employees will block out at least 30 minutes in their schedule to have a thorough conversation with us to discover all their needs and hopes for the relocation. After the interview, employees will receive an email with a link to use the Client Log-in. 

How do I create an account?

After an Initial Interview, employees will receive an email with a link allowing them to schedule a first consultation with their Lifestyle Manager. When the employee has scheduled the first appointment with their lifestyle manager, the employee will be asked to create a password. Employees can use this password next time they come back to the OurErrands.com Client Login to schedule and manage appointments.

What can I do with the Client Log-in?

First, log-in to your Client Log-in and you will see your Lifestyle Manager’s photo and a short bio. Employees can use a credit card to schedule and pay for additional services with their manager.  (If the employee is a corporate transferee, they will be able to schedule sessions as long as the allotted hours have not been exhausted). Finally, return to the Client Log-in at any time to change an appointment time (24 hour notice required), and purchase and schedule more sessions as needed. 

What do I do if I’ve forgotten my password?

To achieve a password, from the login screen, click the “Forgotten Password” link. Then enter your email address and you will receive an email to reset your password.

How much does it cost?

We have 3 packages available. 

Basic- $1999
Plus- $2499
Premium- $2999

What is your cancellation policy?

Sessions must be canceled within 24 hours in advance of the starting time of the session. If employees cancel with less than 24 hours notice, the employee will be charged for the price of the session.

How do I cancel/reschedule a booking?


Sessions must be canceled within 24 hours in advance of the starting time of the session. If employees cancel with less than 24 hours notice, the employee will be charged for the price of the session.

How do I cancel/reschedule a booking?

If an employee would like to cancel or reschedule an initial interview or meeting with the assigned lifestyle manager, just reach out to us at contact@ourerrands.com. 

What is the minimum package that I can book?

The minimum package that can be purchased with us includes our basic package which is reserved for those relocating by themselves without a partner, spouse or children. This package starts at $1999 although special corporate rates may apply. This service includes location consultation, setup utilities, mail setup, driver’s license coordination and a 12 month membership onto our robust platform. 

What is OurErrands?

OurErrands is a relocation concierge service that will help simplify your life. With the help of our lifestyle managers, we provide customized services to help make relocating to a city stress-free. Besides just getting clients moved physically, we offer exceptional services to enrich their lives, including connecting them with recreational and life-enhancing activities and social organizations. We take a personal interest in our clients and customize our services to make their lives as productive and happy as possible.

Why use a relocation concierge service?

Moving is a complicated process. It requires intimate knowledge of a new city that is difficult to attain from afar. A relocation concierge service takes the stress out of managing such a complicated enterprise, while also providing solutions based on specific knowledge of the destination city. Companies that utilize relocation concierge services are able to recruit the best talent, increase productivity and retention of newly relocated employees. 

Who uses OurErrands?

OurErrands’ clients come from a variety of locations and backgrounds, each utilizing our services in their own unique ways. Some clients are individuals with large families who take advantage of every service we offer; others are millennials on a budget in need of the basic essentials when relocating to a city for a new job or new opportunities. Some travel from out of the country; others are relocating from just across town. Some are Fortune 500 companies who use OurErrands to manage multiple relocations with numerous complications; others are individual new hires who are lucky enough to have an employer who values their quality of life.

What makes OurErrands special?

There are three main factors that put OurErrands at a major advantage over their competitors: 1) We are a full-service company that handles every aspect of relocation to a new city, making moving more simplified and less stressful; 2) Our mission is to focus on making your relocation process more personal by providing you a lifestyle manager who is chosen based on age, personality and interests to be as compatible and helpful as possible; and, 3) We provided competitive pricing by giving our clients the opportunity to book our lifestyle managers after their relocation. 

How are you different from relocation services that I can get from other real estate brokers or my employer?

We are not a real estate broker who has their own portfolio of properties to sell, preferences of neighborhoods or vendors, and agenda of any kind. We provide a wide network of vendors to choose from, so we can find the optimal team to handle your relocation.

I’m an individual who heard about your services and would like to use them. My employer pays for my relocation, but they are already working with another company. What can I do?

We will be happy to reach out to your employer and will offer you select free services as part of our referral program if the company comes on board. 

What cities does OurErrands relocate people to?

Currently, OurErrands relocates customers to Atlanta, Ann Arbor, Chicago, Cape Coral, Charleston, Chattanooga, Detroit, Fort Wayne, Grand Rapids, Jackson, Jacksonville, Key West, Knoxville, Little Rock, Memphis, Miami, Nashville, Orlando, Savannah, and West Palm Beach. If you have a city you would recommend that is need of our services, please let us know and email us at contact@ourerrands.com. 

Your employee wants to buy a house. What realtor should they use?

Using a concierge service like OurErrands is the best way to choose a realtor because we offer a large list of realtors to choose from; we are not limited to certain areas or client lists. We are your advocate throughout the home-shopping process, suggesting realtors who have the most appropriate homes in their portfolios and who cover the best neighborhoods for your employee. If your employee has a change of heart or wish to try a different neighborhood, we can accommodate them without limitation, also conducting through home tours. 

Your employee wants to rent a house, apartment or condo. Can you help them?

Many of OurErrands’ clients are looking for rental housing for a variety of reasons. Some clients prefer to begin by leasing a home, condo or apartment so that they can make a better judgment about a permanent residence at a later date. Our lifestyle managers are here to assist in finding the best leasing options and your employee’s dream home.

What if your employee isn’t completely happy with my home or condo? Can you help me alter or redesign it?

If your employee is looking for an interior designer for their new home or residence, we have a network that includes top professionals in the industry or if they are a do-it-yourself type, our lifestyle managers can connect you to the finest showrooms to pick out your decor. Our network also includes architects and contractors if they are looking to make structural changes to your residence, as well.

What moving company do you recommend?

OurErrands has contracts with some of the largest and most reputable national and international moving companies. Because of our relationship with these companies, we can provide your employee with savings of up to 50% on the cost of moving, if we are managing the expenses. If they have already chosen a moving company in their home city, OurErrands will personally manage all aspects of the move, acting as the agent and surrogate in their absence. We will also handle all moving permits, insurance, customs and duties, and be present on site when the employee cannot, so they can relax.

Your employee is not sure yet whether they want to move. May they come for a scouting visit?


Before choosing to move to a new city, many clients choose to visit their new city at least once before committing to move. OurErrands can help with making all of the arrangements for your employee’s “sneak preview”, so that they get the most out of your trip, including: picking up the employee at the airport, making hotel arrangements, introducing the employee to their lifestyle manager, giving an overview tour of the area and neighborhoods that might appeal to them (based on your initial consultation), and suggestions for recreational and nighttime activities.

Do you have temporary housing while employees getting acclimated?

OurErrands works with realtors and housing providers to acquire rental or leased properties for clients on a temporary basis. Even if plans are not long-term, we believe your employee’s time in temporary housing should be a quality experience like our permanent clients. When the employee decides to make the plunge on a permanent residence, we will be there to assist through the entire process.

Your employee doesn’t know anyone in their destination city. Can you connect me with activities and things to do?

One of the main advantages of using OurErrands is that we focus on the your employees and every aspect of their new life. Part of every relocation process is making sure they have access to every resource that will help them find fulfillment in their new home, whether it’s a hobby, a favorite sport, the arts, nightlife, food, outdoor activities, or just quality time at home with family. Our lifestyle managers will take the time to get to know your employee to help come up with social activities that will help make their new city work for them.

What services do you include?

We offer essential services you will need when moving to a new city, and even after. Our network of professionals includes real estate brokers, attorneys, accountants, immigration services, interior designers, moving companies, tour guides, language classes, domestic help, and schools for the kids. We even help you discover social organizations in your city including: sports, cultural and social activities that will make life in your new city more fulfilling. All of these services are available with our packages and are customized. 

What is a Lifestyle Manager?

After an Initial Interview, OurErrands’ team will provide a Lifestyle Manager that has been matched for your employee based on factors like age range, gender, personality, common interests, and familiarity with factors relevant to their particular case. Our Lifestyle Managers are a central part of our business plan and we take care to find positive, knowledgeable professionals, many with advanced degrees, who are passionate about their city and about helping people. Our Lifestyle Managers will be in direct contact and the person who will guide them through the whole relocation process. This relationship is key, so we want to make sure the two of them are a perfect match! 

What if your employee isn’t not happy with their or one of your professional vendors?

We have a broad spectrum of hosts and vendors to fit any need, and your employee can request a replacement at any time. Our Lifestyle Managers come from many diverse backgrounds and have a wide range of experiences, so there is certain to be someone who will be a perfect match for them. If they are less than satisfied with a vendor, we will continue searching for the right one for them. Please reach out to us if you have any concern at all. 

Your employee needs to lease, rent or buy a car. Can you help?

Absolutely. We can work with your employee to determine what make and model fits their lifestyle and recommend dealers who can be trusted. If they’d like, we can escort them to dealerships and be your advocate in dealing with salespeople in select cities. 

Your employee needs a drivers license. Can you help me?

Yes. We can walk your employee through the process in the U.S. of obtaining their drivers license. We will help prepare them for what to expect at the DMV, and even escort them there and give them moral support in select cities. 

Your employee needs to set up essential services like utilities, cell phone, banking, insurance, doctors, fitness club, hair stylist, dry cleaners, language schools or getting a social security card. Can you help me with all of these?

Yes. We can recommend any top businesses for all of your employee’s  lifestyle needs and will spend as much time as it takes to get their life up and running.

Your employee has school-age kids. Can you help me find the right schools?

OurErrands has researched hundreds of schools and can guide your employee on choosing the best schools for the child in the right neighborhood. Some choices to consider that we help with is whether to take advantage of public education or to choose one of the region’s private schools. We understand concerns. Our Lifestyle Managers are well versed in their city’s educational opportunities, many having researched local schools for their own children. We also understand the challenges of balancing the needs of the child’s education with factors like cost, commute, neighborhood resources and lifestyle.

Your employee has college-age kids. Can you help them apply to college?

Our team has researched the best schools in the country and can advise your employee’s son or daughter on choosing the country’s top schools to apply to.

Your employee wants to find domestic help for my household, like cleaning services, chefs, childcare, eldercare or household management. Can you help me?

OurErrands’ network of vendors that can improve your employee’s domestic life. Let us advise them in achieving the good life with reliable, talented professionals to take care of their every need.

Your employee has a special interest in arts, sports, cultural or outdoor activities. Can you help me find resources and connections to indulge their talents and interests?

Definitely. OurErrands’ mission is to focus on the whole person and doing whatever it takes to help your employee find their bliss in their new city. Our Lifestyle Managers are trained to learn everything they can about an employee’s passions and unique qualities so that they can suggest ways to find fulfillment, and perhaps a few ideas that hadn’t even been considered!

Your employee doesn’t have a visa to live in the U.S. Can you help me get one?

OurErrands has experience helping immigrants come to the U.S. and we can discuss options available. Legal advice can only be given by an immigration attorney, but we will put your employee in touch with an immigration attorney who is right for them so that they can handle their case efficiently and to the best advantage.

Your company needs a service to help relocate employees. Why is OurErrands a good choice?

OurErrands is an innovative relocation company, offering concierge-type services for intra-company transfers that go beyond the basics. We work with large and small companies, especially in creative industries like entertainment, lifestyle and technology, to ensure that each client not only has a stress-free move, but that their new life is successful in every aspect. We make sure that your investment pays off and that your company retains a reliable, well-adjusted, long-term employee.

Are you cheaper than other relocation services?

Not only are we more cost effective than other relocation companies, our clients report greater employee satisfaction. Our corporate packages include a wide list of services for the employee to choose from, allowing them to tailor the services to fit their needs, as well as the budget.

I have potential employees (candidates) who need to relocate. Can you help them?

Yes. OurErrands’ services go beyond the limited consultation provided by other destination advisors, providing comprehensive relocation services and extensive quality-of-life support.

How can you help my company convince candidates to accept a job?

OurErrands offers a Candidate Orientation Program that includes an initial meeting, an overview tour including promising neighborhoods, general city information, and feedback to the employer. A preliminary tour like this is the best way for candidates to feel secure about relocating to a new city, while also providing the employer confidence in their staffing decisions.

What kind of reporting do you use?

OurErrands makes it easy for you to receive real-time information at your fingertips so you know exactly what is going on with new hires.

• Some of our clients have us log into their system & update directly into their own systems
• We can create on online portal for custom reporting
• Some of our clients just request a simple email with updates

For your convenience, we can also provide weekly or monthly summary reports.

Describe your communication to the assignees – time frame, communication?

OurErrands will respond within 12 hours by phone and email during business hours unless otherwise specified on the authorization. We follow the authorization to the letter. Our Lifestyle Managers would like to stay in close contact with the new hire and be available that when they need us. All communications are tracked, documented, and often monitored for quality assurance.

What kind of assessments do you use?

We have various assessments based on the authorized service you select to ensure you are receiving the personalized experience that you anticipate for. However, if your organization has a needs assessment, we will happily use yours for synchronicity to the new hire. We value the opportunity to provide the new associates to be able to customize the service he/she receives within the parameters of the authorization.

What kind of quality control surveys do you use?

Throughout the process, our Lifestyle Managers will be in constant communication with the relocating associate to ensure they are receiving the service they are looking for. To ensure quality, we use a 10-point post-service survey that is sent via email immediately after service. However, if your company has a survey, we will happily use yours.

Are you employees 1099 or W2?

We have both employees who are part-time, full-time and contractors who make the OurErrands’ team a huge success.

Do you provide services in other counties?

No, unfortunately OurErrands provides services in the United States only.

How big is your national network of consultants?

OurErrands is currently serving in 20 U.S. markets and we are constantly recruiting, hiring and training new professional Lifestyle Managers to meet the demands of our growing business.

Describe your communication with the assignee?

Our Lifestyle Managers use a combination of interpersonal and personal communication including: in-person meetings, phone, email, and text. We contact the new hire within 12 hours unless otherwise specified on the authorization and we stay in constant communication throughout the service period.

We can work hand-in-hand with your organization to help the new associates understand how OurErrands is working collaboratively with your company.

Do your guides speak any other languages?

Our Lifestyle Managers only speak English at this it.

Is OurErrands considered a small business?

Yes, but OurErrands has a large team and resources that will make you feel like you are working with a large company.

What small business certifications do you have?

Certified minority-owned.

What industries do you specialize in?

OurErrands works with the world’s largest companies in industries including: pharmaceuticals, automotive, airline, healthcare, IT, higher education, and many others.

How much notice do you need?

We will be happy to assist you. We have responded to same-day services, but ideally we would like to be given a 10-14 days notice of any requests for service. 

How do I order these services?

We make it easy! Just email service requests to contact@ourerrands.com. We will setup times to schedule a demo or order services as well. We’ll confirm with you immediately.

Can you provide support to the spouse of the transferee?

OurErrands has an array of services specifically for spouses and significant others. 

My transfree is not fluent in English, do you have a translater?


OurErrands can provide you translators and interpreters for the best service to international associates and their families in select cities. 

My transferee needs housing assistance? Can you help?

Absolutely! We have made it our mission to do the research for your employee and can explain and walk them through the process of getting housing assistance. 

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3423 Piedmont Road NE
Atlanta, GA 30305

contact@ourerrands.com

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