Frequently Asked Questions
OurErrands’ services and software are robust so we wanted to clarify some common questions below. We try to cover everything here. Please feel free to reach out to our team if you had any additional questions or concerns.
How does an employee get their relocation started?
Employees will receive communication from their company’s relocation department to get their username and password. Once the username and password are distributed, employees are able to have full access to the platform. We will assign employees their own lifestyle manager that will assist them every step of the way.
Can an employee exchange out services based on needs?
Yes, our packages are fully customizable and tailored to the needs of the employee thereby ensuring a successful relocation experience. For example, if an employee elects to not utilize our driver’s license coordination service but needs help finding local tennis instructors; we have them covered.
What is an Initial Interview?
The initial interview is the most important and first step in the relocation process. This step is when we find out more about you and can begin the process of finding the perfect match for the Lifestyle Manager and Vendors that will needed. During this process, we will will block out at least 30 minutes to have a thorough conversation with us to discover all of the needs and hopes for the relocation. After the interview, we will receive an email with a link to use the Client Log-in.
How do I create an account?
After an Initial Interview, employees will receive an email with a link to schedule an initial consultation with their Lifestyle Manager. When the employee has scheduled the first appointment with their lifestyle manager, the employee will be asked to create a password. Employees can use this password next time they come back to the OurErrands.com Client Login to schedule and manage appointments.
What can employees do with the Client Log-in?
First, employees will log-in into the Client Log-in and will see the Lifestyle Manager’s photo and a short bio. Employees can use a credit card to schedule and pay for additional services with their manager. (If the employee is a corporate transferee, they will be able to schedule sessions as long as the allotted hours have not been exhausted). Finally, employees can return to the Client Log-in at any time to change an appointment time (24 hour notice required), and purchase and schedule more sessions as needed.
What do employees do if they have forgotten my password?
To achieve a password, from the login screen, click the “Forgotten Password” link. Then enter the email address and the employee will receive an email to reset your password.
How much does it cost?
Rates start at only $99/hour. We offer a host of packages that are available and fully customizable for our clients and corporate partners.
What is the cancellation policy?
Sessions must be canceled within 24 hours in advance of the starting time. If employees cancel with less than 24 hours’ notice, the employee will be charged for the price of the session.
What is OurErrands?
Why use a relocation concierge service?
Moving is a complicated process. It requires intimate knowledge of a new city that is difficult to attain from afar. A relocation concierge service takes the stress out of managing such a complicated enterprise, while also providing solutions based on specific knowledge of the destination city. Companies that utilize relocation concierge services are able to recruit the best talent, increase productivity and retention of newly relocated employees.
What makes OurErrands special?
How does OurErrands differ from relocation assistance I can get from other real estate brokers?
We are not a real estate broker who has their own portfolio of properties to sell, preferences of neighborhoods or vendors, and agenda of any kind. We provide a wide network of vendors to choose from, so we can find the optimal team to handle all aspects of the relocation.
My company pays for relocation, but would like to use OurErrands. What can I do?
What cities does OurErrands relocate employees to?
An employee wants to buy a house. What realtor should they use?
An employee wants to rent a house, apartment or condo. Can OurErrands help them?
What if an employee isn’t completely happy with their home or condo? Can OurErrands help them alter or redesign it?
What moving company can OurErrands recommend?
An employee is not sure yet whether they want to move. May they come for a scouting visit?
Does OurErrands have temporary housing while employees getting acclimated?
An employee doesn’t know anyone in their destination city. Can OurErrands connect them with activities and things to do?
What services does OurErrands include?
What is a Lifestyle Manager?
What if an employee isn’t not happy with their or one of your professional vendors?
If an employee needs to lease, rent or buy a car. Can OurErrands help?
If an employee needs a driver’s license. Can OurErrands help me?
If an employee needs to set up essential services like utilities, cell phone, banking, insurance, doctors, fitness club, hair stylist, dry cleaners, language schools or getting a social security card. Can OurErrands help me with all of these?
Your employee has school-age kids. Can you help me find the right schools?
OurErrands has researched hundreds of schools and can guide your employee on choosing the best schools for the child in the right neighborhood. Some choices to consider that we help with is whether to take advantage of public education or to choose one of the region’s private schools. We understand concerns. Our Lifestyle Managers are well versed in their city’s educational opportunities, many having researched local schools for their own children. We also understand the challenges of balancing the needs of the child’s education with factors like cost, commute, neighborhood resources and lifestyle.
If an employee has college-age kids. Can OurErrands help them apply to college?
If an employee wants to find domestic help for my household, like cleaning services, chefs, childcare, eldercare or household management. Can OurErrands help me?
If an employee has a special interest in arts, sports, cultural or outdoor activities. Can OurErrands help me find resources and connections to indulge their talents and interests?
If an employee doesn’t have a visa to live in the U.S. Can OurErrands help with this?
My company needs a service to help relocate employees. Why is OurErrands a good choice?
Is OurErrands cheaper than other relocation services?
If a company has potential employees (candidates) who need to relocate. Can OurErrands help them?
Yes. OurErrands’ services go beyond the limited consultation provided by other destination advisors, providing comprehensive relocation services and extensive quality-of-life support.
How can OurErrands help with candidate selection?
Describe the communication to the assignees – time frame, communication.
OurErrands will respond within 24 hours by phone and email during business hours unless otherwise specified on the authorization. We follow the authorization to the letter. Our Lifestyle Managers would like to stay in close contact with the new hire and be available when they need them. All communications is tracked, documented, and often monitored for quality assurance.
What markets does OurErrands relocate?
We have a strong presence in 21 major U.S. markets.
Are OurErrands employees 1099 or W2?
Does OurErrands provide services in other counties?
OurErrands’ provides domestic services only at this time.
How many cities is OurErrands currently serving?
OurErrands is currently serving in 21 U.S. markets and we are constantly recruiting, hiring and training new professional Lifestyle Managers to meet the demands of our growing business. We are growing fast and will serve all major U.S. markets by 2020.
If we currently aren’t servicing your area, please feel free to reach out to our team to add the city to our growth plan.
What does communication with the client look like?
Our Lifestyle Managers use a combination of interpersonal and personal communication including: in-person meetings, phone, email, and text. We contact you within 48 hours to setup a preferred time to conduct an initial assessment and we stay in constant communication throughout the duration of the service period.
Does the OurErrands team speak any other languages?
Our Lifestyle Managers only speak English at this time.
How much notice does OurErrands need to provide?
We will be happy to assist you. We have responded to same-day services, but ideally we would like to be given a 10 day notice of any requests for service.
How can I order services?
We make it easy! Once you schedule a consultation, one of our client success managers will reach out to you to gain additional information. Our client success manager will match you with your own dedicated lifestyle manager who will be with you every step of the way of your move.
Can OurErrands provide additional support for my spouse?
Yes, OurErrands has an array of services specifically for spouses and significant others.
I am in need of housing assistance? Can OurErrands help?
Absolutely! We have made it our mission to do the research for you and can explain and walk you through the process of the getting housing assistance you need through our vetted network and partnerships.