OurErrands Privacy and Information Security Policy
Last Updated October 1, 2017
OurErrands (“Company”) is committed to safeguarding your online privacy with respect to the
personally identifiable information that we may obtain from you at the
http://www.ourerrands.com website (the “Website”) and the OurErrands mobile application
(“App”) (collectively, the Service”). Our Privacy and Information Security Policy (“Privacy
Policy”) answers frequently asked questions about your online privacy, including what
personally identifiable information we may obtain from you and how it will be used and
you are giving the Company permission to use and store such information consistent with this
WHAT PERSONALLY IDENTIFIABLE INFORMATION DO WE OBTAIN FROM
YOU? WHEN DO WE OBTAIN SUCH INFORMATION?
When you visit and interact with our Service, the Company and/or third parties with whom the
Company has contracted to provide services to the Company may collect your Internet Protocol
Address (“IP Address”), which is a number that is automatically assigned to the computer that
you are using by your Internet Service Provider. We use IP Addresses to monitor the regions
from which Users navigate the Service and for fraud prevention purposes.
If, upon visiting our Website or App, your use is limited to browsing our informational content,
we will not require that you provide us with any personally identifiable information. However,
we may request personal information from you at other times. For example:
- If you enroll for a membership through our Website, we may ask that you provide us with
certain personal information, including your name, credit card number, expiration date, e-mail
address, mailing address and telephone number. Your credit card information will be transferred
to Stripe, Inc. for processing. Stripe, Inc. employs a variety security and risk management
technologies to facilitate secure on-line transactions and to protect your credit information. You
can find more information about at https://stripe.com/us/privacy.
- If you want to enter any sweepstakes, contests or promotions sponsored by us or by one of our
business partners, we will need your name, e-mail address and other information as may be
required by the rules of the specific contest.
- If you choose to participate in a customer survey conducted by us or by one of our business
partners, we may ask for your name, e-mail address and other information as may be required by
the particular survey.
- If you report a problem or submit a customer review, we will ask that you provide your name, e-
mail address, membership number, address, phone number and fax number. Should you contact
us for any reason other than to report a problem and/or submit a review, we may also keep a
record and/or copy of your correspondence with us.
To preserve the integrity of our databases, we may retain information submitted by Users for an
indefinite length of time. If required by law, we will delete personal information by erasing it
from our database. We will also respond to User requests to delete or correct account or Personal
Information, which you can do by contacting us at email@example.com, or by selecting the
“Delete My Profile” option under the My Account page.
HOW DO WE PROTECT THE SECURITY AND QUALITY OF YOUR PERSONAL
To protect the security and quality of your personal information, we have implemented technical
and managerial procedures to maintain accurate, current and complete information as well as to
protect your personal information against loss, misuse or alteration when it is under our control.
Your personally identifiable information will be encrypted and stored on our secured servers.
Your personal information is also password protected so that access is limited to yourself and
those with whom you share your password, Company, as well as third party access facilitated by
Company with your prior permission. We have also taken steps to help protect the integrity of
your personal financial information when you complete a payment transaction on our Service. As
noted above, we use MyTime to facilitate confidential online business transactions. can find
more information about the privacy statement at
https://www.mytime.com/terms/privacy and Merchant Agreement at
HOW DO WE USE YOUR INFORMATION?
Our primary use of your information is to administer, maintain and improve your experience
with our Service generally as well as provide you with customized, personalized services and
- If you do not uncheck a pre-checked “opt-in” box we may from time to time send you e-mails
regarding our Service and special promotions. Also, we occasionally may send you direct mail
about products or services that we believe may be of interest to you.
- We use your financial information (e.g., your credit card number) only to verify your credit and
to bill you for memberships purchased through our Website. We also use your contact
information as necessary to send you information about the memberships that you have
purchased on our Website.
- When you enter any sweepstakes, contests or promotions sponsored by us or by one of our
business partners, we may use your e-mail address to send you status updates.
- We use your IP address to help diagnose problems with our server and to administer the
services offered on our Website. We also use your IP address to help identify you and to gather
broad demographic information that we may share with our business partners, but only in the
aggregate without any of your personally identifiable information.
- We may research the demographics, interests and behavior of our customers based on the
information provided to us during membership registration, during sweepstakes, contests and
promotions, from our server log files, from cookies and from surveys. Our research may be
compiled and analyzed on an aggregate basis. We may share this aggregate data with business
partners, but only in the aggregate, without any of your personally identifiable information.
CAN YOU “OPT-OUT” OF RECEIVING COMMUNICATIONS FROM COMPANY?
If you change your mind and decide that you no longer want to receive promotional e-mails
and/or direct mailings, you may opt-out at any time by simply sending an e-mail request to
firstname.lastname@example.org . Similarly, if you are not receiving our promotional e-mails
and/or direct mailings and wish to receive these materials, you may opt-in at any time by simply
sending an e-mail request to email@example.com.
PRIVACY POLICIES OF COMPANY PARTNERS
Third parties that have links on our Service may collect personally identifiable information about
you. We are not responsible for the privacy policies or practices of such sites and applications,
questions about the privacy policies or practices of a third party site, you should contact the site
administrator or web-master of the specific site. We may from time to time partner with other
companies to offer co-branded services as well as sweepstakes, contests and promotions. Any
information that you provide in connection with the co-branded services or any jointly sponsored
sweepstakes, contests or promotions will become the joint property of Company and its business
partners. If you have questions about the privacy policies or practices of our business partners,
you should contact them directly.
DO WE SELL OR RENT YOUR PERSONALLY IDENTIFIABLE INFORMATION?
No, as a general rule, we do not sell or rent your personally identifiable information to anyone. If
and whenever we intend to share your personally identifiable information with a third party
(other than to a business partner as provided herein), you will be notified at the time of data
collection or transfer, and you will have the option of not permitting the transfer. However, we
may from time to time rent or sell demographic information in the aggregate that does not
contain your personally identifiable information.
The Company reserves the right to transfer, sell and/or distribute all information collected
through the Service to an affiliate, subsidiary, or third party in the event of any reorganization,
merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business,
assets or stock. We will use our best efforts to ensure that the new entity follows this Privacy
Policy with respect to your Personal Information, as and to the extent required by applicable law.
WITH WHOM DO WE SHARE INFORMATION?
We generally will not disclose any of your personally identifiable information except when we
have your permission to do so or under some special circumstances described below.
- As noted previously, we may from time to time partner with other companies to offer co-
branded services as well as sweepstakes, contests and promotions. Any information that you
provide in connection with the co-branded services or any jointly sponsored sweepstakes,
contests or promotions will become the joint property of Company and its business partners. We
may also disclose other personal information about you to our business partners, but only if we
have obtained your permission to make the disclosure before data collection or before
transferring the data.
- We may, from time to time, offer you the opportunity to receive materials or special offers from
third parties. If you want to receive this information, we may (but only with your permission)
share your name and e-mail address with them.
- Under confidentiality agreements, we may match user information with third party data. We
also may disclose aggregate demographic and/or user information and statistics in order to
describe our customer base to prospective partners and other third parties, and for other lawful
- We may disclose your personally identifiable information without your prior permission in
special cases. For example, we may have reason to believe that disclosing the information is
necessary to identify, contact or bring legal action against someone who may be violating the
User Terms and Conditions, or may be causing intentional or unintentional injury or interference
to the rights or property of Company or any third party, including other customers. Also, we may
disclose or access your personally identifiable information when we believe in good faith that
law or regulation requires disclosure.
HOW CAN YOU UPDATE, CORRECT OR DELETE YOUR PERSONALLY
You may edit your personally identifiable information and your password at any time via the My
Account page or by sending an e-mail request to firstname.lastname@example.org.
Our databases automatically update any personal information you edit in your profile or that you
request we edit. Information transmitted through boards, chats, polls or through any other means
remains in our databases and becomes the property of the Company upon submission.
Cookies enable us to customize and personalize your experience with our Service, including the
products and promotions that are offered to you. Essentially, a cookie is a small amount of data
that is sent to your browser from a web server and is stored on your computer’s hard drive. We
order to deliver you a better and more personalized experience. For example, we may use
cookies to tell you about products and services specific to your interests.
- Upon request, we will save your “user name” so that you do not have to re-enter it every time
accessing our Service may use a unique cookie that is then used to determine the extent of repeat
visits and the customer activity during those visits. We may use the historical information to help
target promotions based on customer interests and behavior, both specifically to individual
customers and on an aggregate basis with respect to all customers.
sweepstakes and contests, or through a meeting registration process.
Third party advertisers on the Website may also place or read cookies on your browser and we
may use Flash cookies (or local shared objects) to store your preferences or display content
based upon what you view on our site to personalize your visit. You can instruct your browser,
by changing its options, to stop accepting cookies or to prompt you before accepting a cookie
from the websites you visit. If you do not accept cookies, however, you will not be able to use all
portions or all functionalities of the Service. We and our service providers may also use GIF
; or similar means in connection with the Service and HTML-
formatted email messages to, among other things, track the actions of Users and email recipients,
to determine the success of marketing campaigns and to compile aggregate statistics about Site
usage and response rates. We may also engage one or more third party service providers to serve
online advertisements on our behalf. They may use a “pixel tag” to collect anonymous
information about your visits to this Site and to other websites, and they may use that
information to target advertisements for goods and services. This information is collected
anonymously, in a manner that does not personally identify you. We have no control over those
cookies may be used or protected. If you have any questions about the cookies of such third
parties, or about the use of your personal information by such third parties, you should contact
the site administrator or web-master of the third party site.
The following are some examples of how we share your information with third-party service
∙ Google, Inc.: We use Google Analytics Service for purposes of analyzing usage of the
OurErrands Platform. You can find information about the Google’s privacy practice at:
https://www.google.com/policies/privacy/partners. We also use the Google Maps
∙ Stripe, Inc.: We use Stripe to process any billing information between users and between
users and us, including credit card information users submit. You can find information
about Stripe’s privacy practice at: https://stripe.com/us/privacy.
∙ Truststamp, Inc.: We use Truststamp for purposes of performing background checks on Providers
that register to perform Services for Customers on the OurErrands Platform. During the
registration process, the information you provide to Truststamp is transmitted using SSL
encryption. You can find information about Truststamp’s privacy practice at:
∙ Melian, Inc. (DBA MyTime): We use MyTime for the registration and scheduling of new
and existing users to make sure your contact information is accurate and that every new
user account in our system is an actual person we can serve. We also use MyTime to set
up communication via call or text (SMS) message between users. This communication
has handled by MyTime through the App. You can find information about MyTime’s
privacy practice at: https://www.mytime.com/terms/privacy.
DO YOU HAVE CHOICES ABOUT COOKIES?
Yes, you have several choices with respect to cookies. You can modify your browser preferences
to accept all cookies, to notify you when a cookie is set, or to reject all cookies. However, our
Website uses cookie-based authentication. Accordingly, if you choose to reject all cookies, you
may not be able to log onto our Website and/or use our Service or participate in our sweepstakes,
contests or promotions.
WHAT ELSE SHOULD YOU KNOW ABOUT YOUR ONLINE PRIVACY?
It is important to remember that whenever you voluntarily disclose personal information on-line,
your information can be collected and used by others. If you transmit or post personal
information on-line that is accessible to others, you will not be able to control how that
information is used by others. When we receive the transmitted information, we will use the
information in our systems. Unfortunately, notwithstanding any of the steps taken by us, it is not
possible to guarantee the security and integrity of data transmitted over the Internet.
Consequently, while we take the above-described reasonable steps to protect your personal
information, we cannot and do not warrant the security or integrity of any information you
transmit to us when registering for our Website or otherwise. All such transmission of
information is at your own risk. Moreover, though we are committed to having our Website
your password and your personally identifiable information. If you are careless with your
password, or you decide to share your password with third parties, you must be aware of the risk
that such third parties will have access to all your personally identifiable information.
NOTIFICATION OF CHANGES
to notify you of these changes by email or directly on the Website or in the App, but will not be
periodically. If you do not understand any of the terms or conditions of any of our Privacy
Policy, you may inquire regarding the same via email at email@example.com.
USERS FROM OUTSIDE THE UNITED STATES
Our Service is U.S. based and the Company’s offices are headquartered in the U.S. Please be
aware that information you provide to the Company or that the Company obtains as a result of
your use of the Service may be processed and transferred to the U.S. and be subject to U.S. law.
The privacy and data protection laws in the U.S. may not be equivalent to such laws in your
country of residence. By using our Website or App, participating in any of the services we
provide, or by providing the Company with your information, you consent to this collection,
transfer, storage, and processing of information to and in the U.S. The Company will take all
steps reasonably necessary to ensure that you data is treated securely in accordance with this
If you have any questions or comments about this Privacy Statement or the practices of our
Service, please feel free to e-mail us at firstname.lastname@example.org or by mail at Errands, Inc.
(DBA OurErrands) 3423 Piedmont Road NE Atlanta, GA 30305.