OurErrands Privacy and Information Security Policy

Last Updated June 1, 2018

OurErrands (“Company”) is committed to safeguarding your online privacy with respect to the

personally identifiable information that we may obtain from you at the

https://ourerrands.com website (the “Website”) and the OurErrands mobile application

(“App”) (collectively, the Service”). Our Privacy and Information Security Policy (“Privacy

Policy”) answers frequently asked questions about your online privacy, including what

personally identifiable information we may obtain from you and how it will be used and

protected. Company may from time to time change this Privacy Policy, so please check back


By using our Service, you warrant and represent that you have read this Privacy Policy and that

you are giving the Company permission to use and store such information consistent with this

Privacy Policy.



When you visit and interact with our Service, the Company and/or third parties with whom the

Company has contracted to provide services to the Company may collect your Internet Protocol

Address (“IP Address”), which is a number that is automatically assigned to the computer that

you are using by your Internet Service Provider. We use IP Addresses to monitor the regions

from which Users navigate the Service and for fraud prevention purposes.

If, upon visiting our Website or App, your use is limited to browsing our informational content,

we will not require that you provide us with any personally identifiable information. However,

we may request personal information from you at other times. For example:

  • If you enroll for a membership through our Website, we may ask that you provide us with

certain personal information, including your name, credit card number, expiration date, e-mail

address, mailing address and telephone number. Your credit card information will be transferred

to Stripe, Inc. for processing. Stripe, Inc. employs a variety security and risk management

technologies to facilitate secure on-line transactions and to protect your credit information. You

can find more information about at https://stripe.com/us/privacy.

  • If you want to enter any sweepstakes, contests or promotions sponsored by us or by one of our

business partners, we will need your name, e-mail address and other information as may be

required by the rules of the specific contest.

  • If you choose to participate in a customer survey conducted by us or by one of our business

partners, we may ask for your name, e-mail address and other information as may be required by

the particular survey.

  • If you report a problem or submit a customer review, we will ask that you provide your name, e-

mail address, membership number, address, phone number and fax number. Should you contact

us for any reason other than to report a problem and/or submit a review, we may also keep a

record and/or copy of your correspondence with us.

To preserve the integrity of our databases, we may retain information submitted by Users for an

indefinite length of time. If required by law, we will delete personal information by erasing it

from our database. We will also respond to User requests to delete or correct account or Personal

Information, which you can do by contacting us at contact@ourerrands.com, or by selecting the

“Delete My Profile” option under the My Account page.



To protect the security and quality of your personal information, we have implemented technical

and managerial procedures to maintain accurate, current and complete information as well as to

protect your personal information against loss, misuse or alteration when it is under our control.

Your personally identifiable information will be encrypted and stored on our secured servers.

Your personal information is also password protected so that access is limited to yourself and

those with whom you share your password, Company, as well as third party access facilitated by

Company with your prior permission. We have also taken steps to help protect the integrity of

your personal financial information when you complete a payment transaction on our Service. As

noted above, we use MyTime to facilitate confidential online business transactions. can find

more information about the privacy statement at

https://www.mytime.com/terms/privacy and Merchant Agreement at



Our primary use of your information is to administer, maintain and improve your experience

with our Service generally as well as provide you with customized, personalized services and

interactive communications.

  • If you do not uncheck a pre-checked “opt-in” box we may from time to time send you e-mails

regarding our Service and special promotions. Also, we occasionally may send you direct mail

about products or services that we believe may be of interest to you.

  • We use your financial information (e.g., your credit card number) only to verify your credit and

to bill you for memberships purchased through our Website. We also use your contact

information as necessary to send you information about the memberships that you have

purchased on our Website.

  • When you enter any sweepstakes, contests or promotions sponsored by us or by one of our

business partners, we may use your e-mail address to send you status updates.

  • We use your IP address to help diagnose problems with our server and to administer the

services offered on our Website. We also use your IP address to help identify you and to gather

broad demographic information that we may share with our business partners, but only in the

aggregate without any of your personally identifiable information.

  • We may research the demographics, interests and behavior of our customers based on the

information provided to us during membership registration, during sweepstakes, contests and

promotions, from our server log files, from cookies and from surveys. Our research may be

compiled and analyzed on an aggregate basis. We may share this aggregate data with business

partners, but only in the aggregate, without any of your personally identifiable information.


If you change your mind and decide that you no longer want to receive promotional e-mails

and/or direct mailings, you may opt-out at any time by simply sending an e-mail request to

contact@ourerrands.com . Similarly, if you are not receiving our promotional e-mails

and/or direct mailings and wish to receive these materials, you may opt-in at any time by simply

sending an e-mail request to contact@ourerrands.com.


Third parties that have links on our Service may collect personally identifiable information about

you. We are not responsible for the privacy policies or practices of such sites and applications,

the practices of these sites and applications are not governed by this Privacy Policy. If you have

questions about the privacy policies or practices of a third party site, you should contact the site

administrator or web-master of the specific site. We may from time to time partner with other

companies to offer co-branded services as well as sweepstakes, contests and promotions. Any

information that you provide in connection with the co-branded services or any jointly sponsored

sweepstakes, contests or promotions will become the joint property of Company and its business

partners. We will maintain your information in accordance with the terms of this Privacy Policy.

However, this Privacy Policy does not govern the privacy policies and practices of our business

partners. If you have questions about the privacy policies or practices of our business partners,

you should contact them directly.


No, as a general rule, we do not sell or rent your personally identifiable information to anyone. If

and whenever we intend to share your personally identifiable information with a third party

(other than to a business partner as provided herein), you will be notified at the time of data

collection or transfer, and you will have the option of not permitting the transfer. However, we

may from time to time rent or sell demographic information in the aggregate that does not

contain your personally identifiable information.

The Company reserves the right to transfer, sell and/or distribute all information collected

through the Service to an affiliate, subsidiary, or third party in the event of any reorganization,

merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business,

assets or stock. We will use our best efforts to ensure that the new entity follows this Privacy

Policy with respect to your Personal Information, as and to the extent required by applicable law.


We generally will not disclose any of your personally identifiable information except when we

have your permission to do so or under some special circumstances described below.

  • As noted previously, we may from time to time partner with other companies to offer co-

branded services as well as sweepstakes, contests and promotions. Any information that you

provide in connection with the co-branded services or any jointly sponsored sweepstakes,

contests or promotions will become the joint property of Company and its business partners. We

may also disclose other personal information about you to our business partners, but only if we

have obtained your permission to make the disclosure before data collection or before

transferring the data.

  • We may, from time to time, offer you the opportunity to receive materials or special offers from

third parties. If you want to receive this information, we may (but only with your permission)

share your name and e-mail address with them.

  • Under confidentiality agreements, we may match user information with third party data. We

also may disclose aggregate demographic and/or user information and statistics in order to

describe our customer base to prospective partners and other third parties, and for other lawful


  • We may disclose your personally identifiable information without your prior permission in

special cases. For example, we may have reason to believe that disclosing the information is

necessary to identify, contact or bring legal action against someone who may be violating the

User Terms and Conditions, or may be causing intentional or unintentional injury or interference

to the rights or property of Company or any third party, including other customers. Also, we may

disclose or access your personally identifiable information when we believe in good faith that

law or regulation requires disclosure.



You may edit your personally identifiable information and your password at any time via the My

Account page or by sending an e-mail request to contact@ourerrands.com.

Our databases automatically update any personal information you edit in your profile or that you

request we edit. Information transmitted through boards, chats, polls or through any other means

remains in our databases and becomes the property of the Company upon submission.


Cookies enable us to customize and personalize your experience with our Service, including the

products and promotions that are offered to you. Essentially, a cookie is a small amount of data

that is sent to your browser from a web server and is stored on your computer’s hard drive. We

use cookies for several purposes in connection with the operation of our Service:

  • We may use cookies to identify you and access your information stored on our computers in

order to deliver you a better and more personalized experience. For example, we may use

cookies to tell you about products and services specific to your interests.

  • Upon request, we will save your “user name” so that you do not have to re-enter it every time

you visit our Website. In providing you with this service, we use cookies.

  • We may use cookies to estimate our customer base and customer usage patterns. Each browser

accessing our Service may use a unique cookie that is then used to determine the extent of repeat

visits and the customer activity during those visits. We may use the historical information to help

target promotions based on customer interests and behavior, both specifically to individual

customers and on an aggregate basis with respect to all customers.

  • We also may use cookies to track your progress and number of entries in some promotions,

sweepstakes and contests, or through a meeting registration process.

Third party advertisers on the Website may also place or read cookies on your browser and we

  may use Flash cookies (or local shared objects) to store your preferences or display content

based upon what you view on our site to personalize your visit. You can instruct your browser,

by changing its options, to stop accepting cookies or to prompt you before accepting a cookie

from the websites you visit. If you do not accept cookies, however, you will not be able to use all

portions or all functionalities of the Service. We and our service providers may also use GIF

; or similar means in connection with the Service and HTML-

formatted email messages to, among other things, track the actions of Users and email recipients,

to determine the success of marketing campaigns and to compile aggregate statistics about Site

usage and response rates. We may also engage one or more third party service providers to serve

online advertisements on our behalf. They may use a “pixel tag” to collect anonymous

information about your visits to this Site and to other websites, and they may use that

information to target advertisements for goods and services. This information is collected

anonymously, in a manner that does not personally identify you. We have no control over those

cookies, nor does this Privacy Policy cover how your personal information contained in those

cookies may be used or protected. If you have any questions about the cookies of such third

parties, or about the use of your personal information by such third parties, you should contact

the site administrator or web-master of the third party site.

The following are some examples of how we share your information with third-party service


Google, Inc.: We use Google Analytics Service for purposes of analyzing usage of the

OurErrands Platform. You can find information about the Google’s privacy practice at:

https://www.google.com/policies/privacy/partners. We also use the Google Maps

service, and you agree to the Google privacy policy located at


Stripe, Inc.: We use Stripe to process any billing information between users and between

users and us, including credit card information users submit. You can find information

about Stripe’s privacy practice at: https://stripe.com/us/privacy.

Truststamp, Inc.: We use Truststamp for purposes of performing background checks on Providers

that register to perform Services for Customers on the OurErrands Platform. During the

registration process, the information you provide to Truststamp is transmitted using SSL

encryption. You can find information about Truststamp’s privacy practice at:


Melian, Inc. (DBA MyTime): We use MyTime for the registration and scheduling of new

and existing users to make sure your contact information is accurate and that every new

user account in our system is an actual person we can serve. We also use MyTime to set

up communication via call or text (SMS) message between users. This communication

has handled by MyTime through the App. You can find information about MyTime’s

privacy practice at: https://www.mytime.com/terms/privacy.


Yes, you have several choices with respect to cookies. You can modify your browser preferences

to accept all cookies, to notify you when a cookie is set, or to reject all cookies. However, our

Website uses cookie-based authentication. Accordingly, if you choose to reject all cookies, you

may not be able to log onto our Website and/or use our Service or participate in our sweepstakes,

contests or promotions.


It is important to remember that whenever you voluntarily disclose personal information on-line,

your information can be collected and used by others. If you transmit or post personal

information on-line that is accessible to others, you will not be able to control how that

information is used by others. When we receive the transmitted information, we will use the

procedures summarized in this Privacy Policy to ensure the integrity and security of that

information in our systems. Unfortunately, notwithstanding any of the steps taken by us, it is not

possible to guarantee the security and integrity of data transmitted over the Internet.

Consequently, while we take the above-described reasonable steps to protect your personal

information, we cannot and do not warrant the security or integrity of any information you

transmit to us when registering for our Website or otherwise. All such transmission of

information is at your own risk. Moreover, though we are committed to having our Website

comply with this Privacy Policy, you are ultimately responsible for maintaining the secrecy of

your password and your personally identifiable information. If you are careless with your

password, or you decide to share your password with third parties, you must be aware of the risk

that such third parties will have access to all your personally identifiable information.


Our Privacy Policy is periodically reviewed and updated as needed. The Company will attempt

to notify you of these changes by email or directly on the Website or in the App, but will not be

liable for any failure to do so. The Company also encourages you to review this privacy policy

periodically. If you do not understand any of the terms or conditions of any of our Privacy

Policy, you may inquire regarding the same via email at communication@ourerrands.com.


Our Service is U.S. based and the Company’s offices are headquartered in the U.S. Please be

aware that information you provide to the Company or that the Company obtains as a result of

your use of the Service may be processed and transferred to the U.S. and be subject to U.S. law.

The privacy and data protection laws in the U.S. may not be equivalent to such laws in your

country of residence. By using our Website or App, participating in any of the services we

provide, or by providing the Company with your information, you consent to this collection,

transfer, storage, and processing of information to and in the U.S. The Company will take all

steps reasonably necessary to ensure that you data is treated securely in accordance with this

Privacy Policy.


If you have any questions or comments about this Privacy Statement or the practices of our

Service, please feel free to e-mail us at contact@ourerrands.com or by mail at Errands, Inc.

(DBA OurErrands) 3423 Piedmont Road NE Atlanta, GA 30305.